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Case Study · AT&T · 2011

Marketing couldn't find its own files

AT&T marketing kept everything in SharePoint. People couldn't find what they needed, and nobody could tell which files were current or who owned them. I designed a branded front end that fixed both.

Client
AT&T
Role
UX lead at Slalom. Research, comps, and production design on a cross-functional team.
Work
Research, Design, Front-end development
home

Search, collections, and your tasks on one screen.

01 · The Problem

Finding a file meant knowing which SharePoint site it lived in. Most people didn't. The front end had to do four things:

  • Find any file from one search box, by name, initiative, or owner.
  • Group files into collections that match how marketing actually works.
  • Show who owns each file and whether it needs a look.
  • Turn "this is out of date" into a task someone owns.
02 · Key Screens
searchResults with a preview panel.
collectionA collection with three files selected.
tasksTask board with one task open.
03 · What Happened

It shipped, and the marketing team actually used it.

  • Adoption went up once people could find documents without digging through SharePoint.
  • User satisfaction went up with it.
  • Marketing could finally see what resources it had and who owned them.