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Case Study · Coca-Cola · 2009–11

Managers could blow the raise budget without noticing

Once a year, every Coca-Cola manager decides raises and bonuses for their team, inside rules they didn't write. In a spreadsheet, mistakes stay hidden until it's too late. I designed a tool that makes them obvious.

Client
Coca-Cola
Role
UX lead at Slalom. Research, comps, and production design on a cross-functional team.
Work
Research, Design, Front-end development
v2.8

The dashboard. Three cards, three questions.

01 · The Problem

The tool lived on Coca-Cola's intranet. The job was harder than it looks:

  • Three rewards, each with its own budget and math: merit raise, annual bonus, and long-term incentive.
  • Every person has their own guideline range, based on their rating and job grade.
  • Teams of up to 144 people, with a fixed budget that's easy to overspend.
  • Several currencies in one table, and managers who report to other managers.
  • Submitting sends the whole team's numbers up and locks the manager out.
02 · Key Screens
v2.8Rewards summary. Status near the left, budget under the table.
v2.8Long-term incentive over budget. Flagged, not blocked.
v2.8Merit raises. Only the merit budget lights up while you work on merit.
03 · What Happened

It shipped, and managers used it every review cycle.

  • Managers finished their compensation reviews faster, with fewer mistakes.
  • HR got fewer questions and fewer corrections during each cycle.
  • It became the standard tool for every reward cycle after launch.