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Case Study · Cox Communications · 2017

Field techs, sales managers, and HQ staff on one home page

Cox One is the employee portal for Cox Communications. The people using it don't share a job. A field tech needs product specs, a sales manager needs numbers, and a people manager needs their team. I designed a home page where each of them finds their part first.

Client
Cox Communications
Role
UX lead at Slalom. Research, comps, and production design.
Work
Research, Design, Front-end development
home

Headlines, campaign, video, products, calendar, feed, and sales numbers.

01 · The Problem

A cable company's staff portal has to work for people with completely different days.

  • Field technicians need product details for residential and business, fast.
  • Sales managers need net gains against forecast and last year.
  • People managers need their team and their tools in one spot.
  • Everyone needs their calendar, documents, and company news.
02 · Key Screens
managersMy Team, recommended training, and a quick poll.
03 · What Happened

It became the starting point for Cox One, the portal Cox employees use every day.

  • Employees found what they needed for their job without digging through department sites.
  • Managers used the team view to stay ahead of reviews and training.
  • The widget system scaled as new teams added their own content.