taitzdesign.com ← All work
Case Study · Coca-Cola Enterprises · 2009

Six very different visitors, one website

Coke.net is the business side of Coca-Cola, for people who sell, ship, or service the product. A store owner, a small supplier, and a bottler looking for an order form need very different things. I designed a site where each one finds their own way in.

Client
Coca-Cola Enterprises
Role
UX lead at Slalom. Research, comps, and production design on a cross-functional team.
Work
Research, Design, Front-end development
customers

Four ways to sell, shown as product, with one button.

01 · The Problem

The top navigation names each audience. Each one has a different job to get done:

  • Store owners who want to start selling Coca-Cola.
  • Distributors and service providers already in the system.
  • Minority- and women-owned businesses applying to be suppliers.
  • Researchers, and accounts waiting to be activated.
  • Signed-in partners who need order forms before a deadline.
02 · Key Screens
signed inNewsletter, key dates, and upcoming deadlines.
supplier diversityA program page built around the applicant’s questions.
03 · What Happened

It shipped and became the front door for Coca-Cola's business partners.

  • Suppliers and customers found where to start without asking for help.
  • Fewer support calls about where to register or log in.
  • The audience-based navigation held up as the site grew.