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Case Study · SunTrust · 2015

Anyone could make a page, so every page was different

SunTrust's intranet ran on SharePoint, and business groups built their own pages. People got lost, and nothing looked like the bank. I designed a kit of page templates and components that non-designers could build with, and that met the bank's accessibility rules.

Client
SunTrust
Role
UX lead at Slalom. Templates, component library, and authoring guidance.
Work
Research, Design, Front-end development
home template

Hero, cards, quick links, announcements, and events.

01 · The Problem

Business groups authored their own SharePoint pages, and it showed.

  • Every group made pages a different way.
  • People drilled into sections and lost track of where they were.
  • Page authors weren't designers and needed simple instructions.
  • The bank required WCAG 2.0 AA on everything it published.
02 · Key Screens
hero pageLeft rail, hero with the headline in the band, and an accordion resource library.
component libraryInputs, checkboxes, radios, buttons, type, and links, with their states.
03 · What Happened

The templates rolled out to SunTrust's page authors.

  • Business groups built pages that looked like SunTrust without design help.
  • Pages met the bank's accessibility standard out of the box.
  • Fewer "where am I" complaints from employees.